Return and Refund Policy

Thank you for shopping at VCC HQ.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

For the purposes of this Return and Refund Policy:

  • Website refers to VCC HQ, accessible from https://www.vcchq.com

  • You means the individual accessing or using the VCC, or the company, or other legal entity on behalf of which such individual is accessing or using the VCC, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 Hours without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the VCC or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 2 days from the day on which We receive the returned VCC. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the VCC to be eligible for a return, please make sure that:

  • The VCC were purchased in the last 24 Hours.
  • The VCC are in the original not used.

The following VCC cannot be returned:

  • The supply of VCC made to Your specifications or clearly personalized.
  • The supply of VCC which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of VCC which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of VCC which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced VCC may be refunded. Unfortunately, VCC on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning VCCs

You are responsible for the cost and risk of returning the VCC to Us. You should send the VCC at back.

We cannot be held responsible for VCC damaged or used. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: