Return and Refund Policy

We apply the following refund policy for your all orders. make sure you are going to request any refund based on the terms below. we are receiving payment via 3rd party. beware, you are not going to place any dispute after making payment.

  • Your payment is authorized status and not received yet before delivery.
  • The refund request processed automatically upon payment method expiry. ex. PayPal expires in 3o days.
  • The refund issued within 3-7 working days. (our working days is Monday to Friday) UK Standard Time.
  • Valid delivered product/service is not refundable.
  • You can request a replacement for specific order only.
  • The preloaded card service is not refundable. in some case, we refund 90 % (contact us)
  • Processing fees are not refundable for any order.
  • The refund issued based on order type and only after checking the delivery details.
  • Wallet funds cannot be reversed if you send someone, even it mistake by you.
  • Withdraw fund from your wallet is final and cannot be reversed.
  • Wallet related transaction fees/processing cost is non-refundable.

For any complex matter please contact us. if you dispute any transaction without contacting us you will be banned forever from vcchq.com. see our terms & condition for more details.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: